Privacy Policy

Effective Date: 09.10.2025

Welcome to Sacred Links.
We respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.sacredlinks.com], communicate with us, or use our spiritual facilitation services for rituals such as Asthi Visarjan, Shraddha, and Pind Daan.

By using our website or services, you consent to the terms described herein.

1. Who We Are

Sacred Links (“we,” “our,” or “us”) is a spiritual service platform that helps families, especially Non-Resident Indians (NRIs), perform Hindu rituals and ceremonies in India.
Our registered office is located in Gurgaon,Haryana, India.

We act as a facilitator between families and verified priests/ashrams, ensuring that every ritual is conducted authentically, respectfully, and transparently.

2. Information We Collect

We collect personal and non-personal data necessary to deliver our services effectively and securely.

a. Personal Information

When you use our website, make a booking, or contact us, we may collect the following:

Identity details: Full name, family name, relation to the deceased
Contact information: Email address, phone number, and residential or postal address
Ritual-related information: Details of the departed soul, ritual type, preferred location, and special instructions
Payment details: Transaction information, billing address, and payment mode (processed through third-party gateways like PayPal)
Verification documents: In some cases, we may request ID proofs for secure handling of ashes or legal compliance

b. Automatically Collected Data

When you visit our site, we may automatically collect:

IP address and browser type
Device information and operating system
Pages visited, session duration, and referral source
Cookies and analytics data

c. Media and Communication Data

If you request photos, videos, or live-streams of rituals, we may store and share them securely with you via digital means.

3. How We Use Your Information

We use your information for the following legitimate purposes:

Service Delivery: To process bookings, perform requested rituals, and share post-ritual documentation such as photos, videos, or certificates.
Communication: To send confirmations, updates, or reminders related to your service.
Customer Support: To respond to inquiries or feedback and resolve any service-related issues.
Compliance: To maintain accurate records in accordance with Indian laws and tax regulations.
Improvement: To enhance our website, communication, and service experience.
Spiritual Records (Optional): To maintain a record of rituals performed for future annual Shraddha or remembrance ceremonies (only with your consent).

We do not sell, rent, or trade your personal data to any third party for marketing purposes.

4. Legal Basis for Processing (for International Users)

For users in the European Union, UK, or regions following similar privacy laws, we process your data based on the following legal grounds:

Contractual necessity: To fulfill the service you requested.
Legitimate interests: To ensure proper communication and service execution.
Legal compliance: To meet obligations under applicable laws.
Consent: For sending photos/videos or maintaining spiritual remembrance records.

5. Data Sharing and Disclosure

We share your information only with trusted entities necessary for carrying out your request:

a. Ritual Partners and Priests

Your name, ritual details, and family references may be shared with verified priests or ashrams responsible for performing the rituals.

b. Logistics and Service Partners

If ashes or ritual materials are transported or couriered, your shipment details may be shared with authorized logistics providers.

c. Payment Processors

All financial transactions are processed through secure, PCI-DSS-compliant payment gateways (e.g., Razorpay, PayPal, or Stripe).

d. Legal and Regulatory Authorities

We may disclose data if required to comply with Indian law, respond to court orders, or prevent fraud or abuse.

Each partner we work with adheres to strict confidentiality and data protection obligations.

6. Data Retention

We retain your personal data only for as long as necessary:

To fulfill the service and provide post-ritual support
To maintain legal, accounting, and tax compliance
To store consent-based media (photos/videos) for a limited time

Generally, data is retained for up to 3 years from the date of service completion, after which it is securely deleted unless you request earlier removal.

7. Data Security

We use modern security measures to protect your information:

SSL encryption for all online transactions and data transfers
Restricted access to sensitive data within our team
Secure cloud storage with encrypted backups
Regular data audits and deletion of inactive records

However, no online transmission is 100% secure. While we take all precautions, we cannot guarantee absolute security against unauthorized access.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Access your personal data and receive a copy
Correct or update inaccurate details
Withdraw consent for future communications
Request deletion of your personal data
Restrict processing in certain circumstances

To exercise your rights, email us at info.sacredlinks@gmail.com with the subject “Data Access Request.”

9. Cookies Policy

Our website uses cookies to:

Improve user experience and navigation
Analyze website traffic using Google Analytics
Remember preferences such as language or location

You may disable cookies in your browser, but some features may not function properly.

10. Cross-Border Data Transfer

Since we serve international clients, your data may be transferred and processed in India.
By using our services, you consent to such transfer, understanding that we will take reasonable measures to protect your data under this Privacy Policy.

11. Third-Party Links

Our website may contain links to third-party websites (temples, ashrams, or news sites).
We are not responsible for the privacy practices of these external sites and encourage you to review their policies separately.

12. Children’s Privacy

Our services are intended for adults performing rituals for family members. We do not knowingly collect or store information from children under the age of 18.

13. Updates to This Policy

We may update this Privacy Policy periodically to reflect legal, operational, or service changes.
All updates will be posted on this page with a revised effective date.